Stephen M. Pollan and Mark Levine

Workscripts

Perfect Phrases for High-Stakes Conversations

Wiley, December 2011

What to say in today’s toughest workplace situation; whatever trust previously existed between employer and employee has been torn into millions of pink slips, thanks to the latest recession. As a result, the rules for how managers and employees can successfully communicate have been irrevocably changed. Whether you’re a manager or employee, Workscripts explains what to say in life’s toughest situations at work, including:

• Negotiating severance

• Performance reviews

• Responding to a pay cut

• Asking for a raise or promotion

• Terminating a friend

• Job interviews

• Dealing with difficult bosses

• And many more